More and more businesses are now using door-to-door sales to market and sell products and services.
Under the Australian Consumer Law, consumers now have extra rights and protections when dealing with uninvited salespeople who approach them at home.
These rights apply when you buy goods or services that cost over $100 or if the price is uncertain.
Under the new laws, salespeople must show you their identity card and state the reason for their visit. It is wise to check their card—it must tell you the person’s name, and the name and address of the company they represent.
The only times salespeople can visit you are between 9 am and 6 pm on weekdays and 9 am and 5 pm on Saturdays. They cannot visit on Sundays or public holidays.
You have the right to ask a salesperson to leave at any time. After you do this, they must leave straight away and not come back for 30 days.
You don’t have to buy goods or services that you did not ask for and you have the right to say no—your signature is valuable. You don’t have to agree to anything on the spot and should never sign up for anything if you feel pressured or don’t fully understand the offer or costs involved.
The salesperson must explain that if you sign a contract you have the right to cancel it for any reason, without penalty, within 10 business days. During this cooling off period, businesses cannot take any payments from you.
You can cancel the contract even if you have already received the goods. All you need to do is notify the business.
To find out more about your rights when dealing with door-to-door salespeople, visit www.accc.gov.au/doortodoor or call 1300 302 502.